Effective Date: 15th June 2025

At Hevanco Inc. (“Company,” “we,” “our,” or “us”), we are committed to ensuring your satisfaction with our coffee products. This Refunds & Returns Policy explains how you can initiate a return, the conditions for returns and refunds, and the applicable timeframes.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused and in its original packaging.

The product must be in the same condition as when you received it.

The return request must be initiated within 7 days of the delivery date.

2. Non-Returnable Products

Certain items are non-returnable, including:

Opened or used coffee products.

Products purchased on clearance or as part of a final sale.

Gift cards.

3. How to Initiate a Return

To initiate a return, follow these steps:

Contact Us: Email us at info@hevanco.com with your order number and the reason for the return.

Receive Approval: Once your return request is approved, we will provide you with a return authorization number and shipping instructions.

Ship the Product: Package the product securely and send it to the address provided in the return instructions. You are responsible for return shipping costs.

    4. Refund Process

    4.1 Refund Approval

    Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

    Original Payment Method: Refunds will be issued to the original payment method.

    Processing Time: Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.

    4.2 Partial Refunds

    Partial refunds may be granted for returned products that are not in their original condition or are missing parts.

    5. Exchange Policy

    We do not offer direct exchanges. If you wish to exchange a product, return the original item for a refund and place a new order for the desired product.

    6. Damaged or Defective Products

    If you receive a damaged or defective product:

    Contact us at info@hevanco.com within 7 days of delivery.

    Provide photos of the damaged or defective product.

    We will arrange for a replacement or refund at no additional cost to you.

      7. Shipping Costs

      7.1 Return Shipping

      You are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect product).

      7.2 Original Shipping Costs

      Original shipping charges are non-refundable unless the return is due to our error.

      8. Contact Information

      For questions or assistance with returns and refunds, contact us at:

      Hevanco Inc.
      107 Paddock Dr
      Fruitland, MD 21826, USA
      Email: info@hevanco.com

      We are here to help and aim to resolve your concerns promptly.

      Thank you for choosing Hevanco Inc. for your coffee needs. We value your business and are committed to ensuring your satisfaction!